Refund Policy


Refund Policy

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DIGITAL PRODUCTS / DIGITAL DESIGNS 

All digital product sales are final due to the nature of customized, downloadable files and your permanent access to them once they’ve been delivered. Thanks for understanding. If you’re not sure if a digital product is a good fit for you, or if you have any questions, please email me RahsaanBoone@Gmail.com anytime and ask all the questions you’d like. (Digital products and/or digital designs includes Brand Audit PDFs, Logos, brand guides, the entire NO-FLUFF BRAND, collaterals, social media graphics, ebooks, email templates. This also includes instant downloadable products.No refund will be given, under no circumstances. This includes any add-ons, such as vector files. All sales are final.

Studio Boone LLC.

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WEBSITE DESIGN

Retainer fees and/or deposits are non-refundable, even if dates are changed or project becomes cancelled for any reason. You agree that if your website project is cancelled after the retainer fee and/or deposit is made, or if your website is not complete within thirty (30) days of paying the retainer fee and/or deposit, we will terminate the order and not design your website, with a loss of the retainer fee by you and no liability to us. Once remaining balance is paid, however, no refunds will be given, and this agreement will remain valid.

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BRAND AUDIT

No refunds will be given once the auditing process has begun or once the consultation has been booked. All sales are final.

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ABANDONMENT OF PROJECT

All orders not fully completed, redeemed or approved fourteen (14) days after the original order date are not eligible for refunds.

If you fail to respond to us for a period of fourteen (14) days or more (unless otherwise agreed upon in writing), any project or service is considered abandoned and is closed. If that happens, we reserve the right to keep all payments made and bill you for all extra work completed up until that point. If you wish to re-open an abandoned project, a new agreement and/or order will be required and will be subject to current pricing at that time. We do not archive abandoned/closed project files.

Please read full Terms & Conditions for all policies.

By visiting this website, you are consenting to our Refund Policy.